Solutions / Order and delivery status
“Where is my order?” Answered in seconds.
The agent looks up orders, deliveries and returns in your shop and ERP and answers customers on every channel, so nobody on your team has to search.
Website chat · Order 20931
CustomerWhere is my order 20931?
nodestIt left our warehouse this morning. The courier delivers tomorrow between 10:00 and 12:00. Here is your tracking link.
CustomerPerfect, thanks.
Resolved · 24 sec
24/7answers from live data
4languages
1ticket per real issue
From missed to handled.
Today
What it costs you now
- Status questions fill a large part of your inbox.
- Your team jumps between shop, ERP and courier tools.
- Customers wait hours for an answer to a simple question.
With your nodest agent
What changes
- Instant answers from your live order data.
- Returns started and labels sent within your rules.
- Only real issues reach your team, with the order attached.
Live in two to four weeks. Built by us.
- Connect your systems
Your shop, ERP and courier tracking.
- Identify the customer
Order number plus email or postcode, before any detail is shared.
- Answer and act
Status, address changes and returns, within the limits you set.
- Hand over exceptions
Anything unusual goes to your team as a ready ticket.
Connects to the tools you use
ShopifySAPZendeskGmailStripe
Works well for
Retail and e-commerceWholesaleTrades and construction
See what your agent would handle.
In a free 30-minute audit we look at your calls and messages and show you what an agent would take over, and what it would save.